How much does shipping and delivery cost?
*Shipping fee application varies on the total amount after discount.
How long will it take for my order to arrive?
You can expect your order to arrive according to the following schedule:
3-5 business days
Outside Metro Manila
5-10 business days*
Business days include Mondays to Saturdays, excluding Sundays and Holidays.
*Outside delivery zone locations can take an additional 2 days for delivery.
*We are not liable for delays brought on by the couriers.
How do I track an order?
Once your order has been placed you can send us a message at https://www.facebook.com/CrisanLadiesBag/ or email us at firstname.lastname@example.org (Monday to Friday: 8am-5pm) and we'll send you the tracking number and page.
How do I cancel my order?
If you decide to cancel your order, please contact us immediately at email@example.com (Monday to Friday: 8am-5pm).
Order cancellation request should be within 24 hours.
What if I am not home to receive my items?
The courier will attempt to deliver your items a maximum of 2 times. After the 2nd attempt, the items will be returned to us. If you are not present upon delivery, we may release your items to any authorized recipient upon presenting the following:
Valid ID of authorized recipient
Valid ID of customer who placed the order
Signed authorization letter
What if I don't have cash to pay upon delivery?
You can inform the courier to come back within 7 days of the first attempt. The courier will only give you your items once you have the cash available. After this 7-day holding window, your items will be returned to us.
Do you offer COD?
Yes we do, just choose the COD option in the mode of payment section.
What countries do you ship to? Do you offer international shipping?
Our shipping rates only apply to orders within the Philippines:
No, we don't ship internationally as of to date.